It is specified beforehand that the present conditions govern the sales, by NOERDEN, of all the products available on the website noerden.eu. By accepting these conditions you waive the application of any other conditions that may apply.
1. Ordering with NOERDEN
By placing and confirming your order, you are agreeing to our terms and conditions. Once we receive your order you will receive an email confirming your order. Should we be unable to deliver your order, we will contact you with the opportunity to cancel the order.
Parental or guardian consent is required for customers under the age of 18. The name and telephone number of the person giving consent should be entered in the message box at checkout.
NOERDEN uses Stripe Inc. (“STRIPE”) and PayPal, Inc. (“PAYPAL”) as a third party service providers for payment services (e.g., credit card transaction processing, merchant settlement, and related services).
NOERDEN reserves the right to modify its prices at any time and products are subject to availability, including after an order was placed.
2. Warranties and returns
Right of return & exchange
For orders placed on our webshop, returns can be processed within 14 days of receiving the delivery. Please contact customer service via our Contact page (LINK to contact form). Returns are at the expense of the customer; we highly recommend providing tracking on your parcel so that you may accurately locate your return. Once we receive your return, you will receive a confirmation email from our customer service department. Parcels may be opened to test goods, but the testing of the goods may not go beyond what is necessary to establish their nature, characteristics and functioning. No tape is to be attached to the product or the products packaging. Any protective films applied to the product should only be removed where strictly necessary to test it.
Once your return is received and inspected, should the customer not wish to replace the product, a refund will be issued to the original form of payment. Taxes are non-refundable.
Gift cards are non-refundable and non-returnable.
In the unlikely event that a product is received faulty or with production failure, a replacement will be given. Please contact our customer service for more info about the warranty procedure.
All NOERDEN products have a 2 years warranty (accompanied by the receipt). The warranty covers production faults but does not include wear and tear. Please contact customer service for more information.
For all returns & warranties please submit your request by choosing “Customer Service” on our Contact page (LINK to contact form).
The NOERDEN warranty does not cover:
Abuse, accident, wrong use, inappropriate storage, liquid, humidity or water exposure
External causes such as collision, fire, flood, sand, dust, dirtiness, storm, thunderbolt or earthquake
Exposure to extreme weather conditions, external unpredicted events, theft or inappropriate use of electric source
Computer or internet bugs, Trojan horse
Use with products from other brands
Unusual and abnormal use of the products
Improper testing, operation, maintenance, installation, or modification or alteration of the watch
Consumable parts such as batteries
Other acts that are not NOERDEN’s fault, including damage caused by shipping, delivery and logistics
Cosmetic damage, such as bumps or scratches on decorative, structural or non-operational parts resulting from normal use by the customer
Shards of food or liquid, corrosion, rust or improper electrical charge
Bad signal from your cellular device or other external cellular device
Viruses or other software problems introduced into the product
In case of battery change:
The warranty will be void if the battery was not changed by a professional and water damage occurs.
When changing the battery yourself, make sure to close the case properly. If closed improperly, you risk impairing the watch’s waterproof resistance.
We suggest that you synchronize the data before changing your battery, in case of data loss.
All packages contain a tracking number. Once the shipment has left our warehouse you will be provided with the tracking number.
We currently ship our products to the following countries:
Europe: Germany, Austria, Belgium, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lituania, Luxemburg, Malta, Netherlands, Poland, Portugal, Romania, United Kingdom, Czech Republic, Slovakia, Slovenia and Sweden.
1 to 3 days
Europe except France
3 to 10 days
*The estimated delivery time is based once an order leaves our warehouse.
NOERDEN offers free shipping internationally. Orders are shipped from France. NOERDEN does not control any duties/taxes that may occur to the package. The customer will be responsible for paying additional charges for customs clearance. Customs policies vary from country to country (outside Europe) so please contact the local customs office for further information.
Our products are limited to stock availability. When a product is not available, it can take up to 4 weeks to restock this product.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We work together with a third party for the checkout and they only reveal the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
However, Internet or wireless transmissions are never completely private or secure. You understand that any messages or information you send to the website might be intercepted by others. If you have any questions about the security of personal information collected by NOERDEN, please contact our customer service team.
7. Intellectual property
All the texts, comments, works, illustrations and images reproduced on the website noerden.eu are reserved for the title of the royalty and intellectual document of title worldwide. For this reason and in accordance with the provisions of the Code of the Intellectual Property, only a private use is allowed unless special dispositions are previously made, following the code of the intellectual property. Any other use is constitutive of counterfeit and sanctioned with the Intellectual document of title except preliminary authorization of NOERDEN. Any reproduction total or partial of the catalogue of NOERDEN is strictly prohibited.
8. Company information
30, Cours Albert 1er
VAT number: FR 51 842202319
9. European regulations
All NOERDEN products comply with the compliance requirements according with EU legislation (CE) and has been evaluated by a certified organization.